Terms & Conditions

Bella Vista Franz Josef Motel provides quality motel accommodation options for single travellers, couples and families. Our well equipped West Coast motel is located in the centre of Franz Josef Glacier village close to restaurants and attractions.

PAYMENT POLICY

No payment is required at the time of booking, but we do require credit card details to secure your booking. Please pay directly to the Property on arrival. Your credit card will not be processed until you arrive or if the cancellation policy applies.

 

CANCELLATION POLICY

We have a 48 hr cancellation policy.  If your plans change for some reason, we do understand and ask that you let us know as soon as possible.

Cancellation / Amendments must be made before 2 pm 48 hrs prior to arrival or a charge of one night’s accommodation will be made to your nominated credit card.  No refunds are available for pre-paid accommodation unless of formal road closure.

 

CHILD POLICY

Children under the age of 2 years stay free if extra bedding is not required. Any child requiring extra bedding will be charged at the extra person rate. Baby cots/cribs and high chairs are usually available on request. An extra charge may apply.

 

BEDDING REQUESTS

Bedding configurations are on a request basis only and subject to availability.  We do not offer roll away beds / extra beds in our studio.  Whilst we will do our best to meet your requirements, we cannot guarantee your requested bed type.

 

SMOKING POLICY

Smoking is NOT permitted in all units. If smoke is detected inside a unit there will be a charge to restore the unit to its non smoking status.

 

CREDIT CARD SURCHARGE

A surcharge of 1.5% (American Express and Diners Club will attract a surcharge of 3%) will apply to all credit card payments.  Alternatively you may wish to pay by cash or Eftpos which will not incur a surcharge. We accept Visa/ Master Card/ Farmlands/ Amex/ JCB