Please send us your questions and queries, we're happy to help.
34 Cron Street, Franz Josef Glacier 7886, New Zealand
Answers to common questions
We’ve compiled a list of answers to common questions.
- Can I book activities at the motel?
Yes, with discounted prices! We can help you book a range of activities in Franz Josef.
- I’ve got a baby, are there cots available?
We can supply cots and highchairs on request. When making your booking just add them to the extras.
- How close is Bella Vista from the town center?
Very Close! We’re located right in town on a quiet back street. Everything is within a 5 minute walking distance.
- Is there a Laundry available
There sure is.
We have a coin operated guest laundry available from 2 pm until 8 pm daily.
It has a automatic washing machine and a tumble dryer.. $5 for a light load wash and dry including washing detergent.
If the weather is nice we have a line available to hand your laundry on.
- Is after hours help available?
We do live on site so in an emergency we are contactable if you need urgent help. Our motel reception is open from 8 am until 8 pm from November through to mid April and 8.30am until 7.30pm over the winter.
Outside these hours there will be a cell phone number, that you can call from your room, posted on the reception door.
- Is Breakfast available?
We offer a choice of cereal, fruit juice, peaches or fruit salad, toast and spreads. This breakfast option is available by ordering the evening before. Your breakfast tray will be brought to you room the evening prior.
- Do you offer car parking?
Yes, We have on site free car parking. You will find that all Bella Vista Motels throughout NZ had free on site parking.
We provide one space per room. If you have a trailer / boat or an extra car do ask when you check in what the options are.
- I left an item behind what do I do?
If you would like it back drop us an e-mail to firstname.lastname@example.org with your name and the item you are looking for. We catalogue and keep all items for a month or so before donating them to a goodwill shop. If we have it we will ask for a forwarding address along with a credit card number that we can debit for the cost of postage and packaging. We can not send batteries, such as found in cell phones, overseas.
- How much is WiFi
We provide free unlimited WiFi. Most of the time the signal is very good, however, we do find that when the village is busy, due to our remoteness, the speed does drop off a bit.
- What star rating is the motel?
We choose to be independently audited by Qualmark, the quality board that is managed by Tourism New Zealand. In order to stay in the Bella Vista Motel group we are required to keep at 4 star rating. Many different aspects are taken into consideration that work towards ensuring we have the systems in place to provide a positive experience for you!
- Are there religious Services in the village?
Church services are held at St James’ on the first Sunday of every month in the winter and the 1st and 3rd Sunday of the month in th summer. Our Lady of the Alps holds 5pm mass on the 1st and 3rd Sunday of the month year round.