Terms & Conditions

Bella Vista Franz Josef Motel provides quality motel accommodation options for single travellers, couples and families. Our well equipped West Coast motel is located in the centre of Franz Josef Glacier village close to restaurants and attractions.

PAYMENT POLICY

No payment is required at the time of booking, but we do require credit card details to secure your booking. Please pay directly to the Property on arrival. Your credit card will not be processed until you arrive or if the cancellation policy applies.

 

CANCELLATION POLICY

We have a 48 hr cancellation policy.  If your plans change for some reason, we do understand and ask that you let us know as soon as possible.

Cancellation / Amendments must be made before 2 pm 48 hrs prior to arrival or a charge of one night’s accommodation will be made to your nominated credit card.  No refunds are available for pre-paid accommodation unless of formal road closure.

 

CHILD POLICY

Children under the age of 2 years stay free if extra bedding is not required. Any child requiring extra bedding will be charged at the extra person rate. Baby cots/cribs and high chairs are usually available on request. An extra charge may apply.

 

BEDDING REQUESTS

Bedding configurations are on a request basis only and subject to availability.  We do not offer roll away beds / extra beds in our studio.  Whilst we will do our best to meet your requirements, we cannot guarantee your requested bed type.

 

SMOKING POLICY

Smoking is NOT permitted in all units. If smoke is detected inside a unit there will be a charge to restore the unit to its non smoking status.

 

CREDIT CARD SURCHARGE

A surcharge of 1.5% (American Express and Diners Club will attract a surcharge of 3%) will apply to all credit card payments.  Alternatively you may wish to pay by cash or Eftpos which will not incur a surcharge. We accept Visa/ Master Card/ Farmlands/ Amex/ JCB

PRIVACY POLICY

BELLA VISTA ACCOMMODATION FRANZ JOSEF GLACIER is committed to ensuring your personal information is protected. BELLA VISTA ACCOMMODATION FRANZ JOSEF GLACIER understands you may be concerned about your privacy and about the confidentiality and security of information we may collect about you. The Privacy Policy Statement sets out how we use and protect your personal information.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions which apply to our motels and use of your personal information e.g. information provided at check in, entering a competition, subscribing to a newsletter, or participating in a survey.  If there is any inconsistency between this Privacy Policy Statement and those specific and additional provisions, the specific and additional provisions will prevail.

 

WHAT INFORMATION WE COLLECT

The types of personal information we collect about you will depend on what services you use.  This information may include collecting your name and address, your email address, phone number, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to us including preferences and interests.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

The information that we collect about you is used to help you access the services that BELLA VISTA ACCOMMODATION FRANZ JOSEF GLACIER provides more easily. We may use your information to improve our products and services, to contact you by phone, email or mail for a purpose related to the service you were seeking, or to email you promotional material which you may find of interest.  If you do not wish to receive any of this material you may simply choose to “unsubscribe” from our mailing lists and no further material will be sent to you.

We may disclose the personal information, other information or data we collect from you only if you give us your consent, or you would reasonably expect us to disclose it for another purpose, and that other purpose is associated to the purpose specified to you at the time of collection.

ACCESS TO INFORMATION

Any personal information that we collect about customers including email addresses will be kept in a database of the relevant BELLA VISTA ACCOMMODATION FRANZ JOSEF GLACIER business.  We take all reasonable steps to ensure that all the information we collect, use or disclose is accurate, up to date and stored in a secure environment and accessed only by authorised persons.

The information we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the information stored in our database to any third parties.

 

HOW WE USE COOKIES

The Bella Vista website, like many websites, uses small files called “Cookies”, to help us to customise and improve your experience when visiting our website.

Cookies are small text files that are stored by web browsers (e.g. Safari, Chrome, Firefox) on your computer.  They act as reminder for us that you have visited our site before or are visiting for the first time, and help us to personalise the service we provide and to make your experience better, and more relevant, on each occasion you visit us.

The Cookies on our website are set to ‘allow all cookies’.  If you continue navigating our website without changing your computer settings, we’ll assume that you are happy for us to remember how you interacted with our site.  If you would like to, you can change your Cookie settings at any time.

Please be assured that, for security purposes, our Cookies will never save your credit card or other personal details.

LINKS TO OTHER WEBSITES

Our website may contain links to enable you to visit other websites of interest easily.  Once you have used these links to leave our site, you should note that we do not have any control over that other website and we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTACT INFORMATION

BELLA VISTA ACCOMMODATION FRANZ JOSEF GLACIER takes the privacy of your information seriously and it is important that you understand how we manage your personal information.  If you have any questions or comments in relation to this Privacy Policy Statement or if you wish to access your personal information or update it please contact us at stay@bvfranz.co.nz or by mail addressed to:

Privacy, Bella Vista Franz Josef Glacier, P.O. Box 24, Franz Josef Glacier 7856